How?
Self-service web portals is one way businesses can ensure they are providing the quality service and support that customers thrive for. For example, the self-service web portals in Dynamics 365, can help customers easily create cases online for product issues and find the answers they need - often without having to get in touch with a service rep! When a customer creates a case, recommended knowledge articles are suggested, allowing the customer to quickly find the answer to their problem. This 24/7 access to information, not only enhances customer satisfaction but also saves your business on service costs. Here are 6 reasons why you need Microsoft Dynamics 365 self-service web portals to provide top support:
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