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The Molecular Club™ Points Program Frequently Asked Questions Why are you terminating the Molecular Club Points Program? We’ve decided to adopt a new customer relationship management tool that will allow us to better serve you and your needs. Unfortunately, this also means that we have to say good-bye to some of the features our current tool provides. What is the cut-off date to earn points? As a confirmed Member of The Molecular Club, you earn 5 points for every Eligible Kit you purchase. Upon Transaction Redemption, you receive one free kit for every 125 points earned. For example, if you previously purchased 125 kits you will have earned 625 points which can be redeemed for 5 free kits. (NOTE: Points earned at time of purchase are applied to a future order.) 125 kits X 5 points = 625 points 625 points / 125 per kit = 5 FREE kits In addition to earning points through purchases, Members may earn points for other activities (pertaining to Eligible Product) as highlighted below. Once you notify us through this link we will confirm the activity and update your points accordingly. You will need to submit a separate form for each activity. For example, if you publish a research paper using one of our products, and present your findings as a poster at a conference, you qualify for two activities totaling 2500 points (1250 points X 2 activities). Activities using our products that earn extra points (Subject to DNA Genotek’s approval)
How long do I have to use my points? How many points can I redeem at once? Now that the program is ending, what happens to unused points? When is the deadline to accept new members? How will I know how many points I have on my account? Can I transfer points?
What’s the process if I need to exchange/return kits purchased with points after the program is terminated? Why do you need my e-mail address? How do I change my contact information? Notify your DNA Genotek Representative or send an email to points@dnagenotek.com. Will my Membership information be shared with other companies? DNA Genotek does not rent or sell our Molecular Club Members’ personal information to any third party organization or individual. The collection of contact information is done so in order to advise Members of Account information, promotions, contests and/or important changes to the program. The information also enables DNA Genotek to customize products or services to better meet your preferences and to offer you products and services from DNA Genotek and other sources that may be of interest to you. Trusted third parties may be used to process/fulfill these communications, and in such cases, appropriate personal information will be given to them to allow for the service to be provided. Contractual or other appropriate means will always be used to ensure third party compliance with our privacy policy and all applicable privacy laws. We maintain the highest standards with respect to privacy, security and integrity of personal information. For further informationon our detailed privacy policy visit http://www.dnagenotek.com/ROW/company/privacy.html. |