The Molecular Club™ Points Program

Frequently Asked Questions

Posted June 10, 2022 
 

Why are you terminating the Molecular Club Points Program?

We’ve decided to adopt a new customer relationship management tool that will allow us to better serve you and your needs. Unfortunately, this also means that we have to say good-bye to some of the features our current tool provides.
 

What is the cut-off date to earn points?
The cut-off date to earn points is July 17th, 2022


Earning points

As a confirmed Member of The Molecular Club, you earn 5 points for every Eligible Kit you purchase. Upon Transaction Redemption, you receive one free kit for every 125 points earned. For example, if you previously purchased 125 kits you will have earned 625 points which can be redeemed for 5 free kits. (NOTE: Points earned at time of purchase are applied to a future order.)

125 kits X 5 points = 625 points

625 points / 125 per kit = 5 FREE kits

In addition to earning points through purchases, Members may earn points for other activities (pertaining to Eligible Product) as highlighted below. Once you notify us through this link we will confirm the activity and update your points accordingly. You will need to submit a separate form for each activity. For example, if you publish a research paper using one of our products, and present your findings as a poster at a conference, you qualify for two activities totaling 2500 points (1250 points X 2 activities).

Activities using our products that earn extra points (Subject to DNA Genotek’s approval)

  • Publication/Poster/Presentation (1250 points)
  • Referral (500 points)
  • Testimonials (250 points)
  • Blog Article (250 points)
  • Social Media (125 points) [i.e.Tweet about using our kits in a project, like us on Facebook]

How long do I have to use my points?
The deadline to redeem your points is
September 15th, 2022.

How many points can I redeem at once?
All points remaining on your record must be redeemed by September 15th, 2022

Now that the program is ending, what happens to unused points?
After September 15th, 2022, unused points will be forfeited and obsoleted with the old system.

When is the deadline to accept new members?

We are no longer accepting membership applications for the Molecular Club Points Program.

How will I know how many points I have on my account?

Ask your DNA Genotek Representative or request an update here.

Can I transfer points?

Yes, points are transferable between confirmed members within the same institution, using the online form here. Deadline to transfer is September 1st, 2022. Some conditions apply. You will be notified by email when your points have successfully been transferred.

 



When is the deadline to transfer points?
The d
eadline to transfer is September 1st, 2022.

What’s the process if I need to exchange/return kits purchased with points after the program is terminated?

Contact your Account Manager to assist you with a direct product return/exchange. No refunds or credit memos will be issued. Some conditions apply.

Why do you need my e-mail address?

We need your unique email address to maintain and properly service your points Account (i.e. to help ensure that only you get access to your points, and to notify you of any relevant program changes). In addition, by providing us with your e-mail address and by opting in to give us consent, we can send you personalized recommendations, Molecular Club bonus points offers, and exclusive Member offers/promotions/events. If you prefer not to receive promotional emails, you may opt out by clicking on unsubscribe at the bottom of any email received from the program or by sending an email to points@dnagenotek.com.

How do I change my contact information?

Notify your DNA Genotek Representative or send an email to points@dnagenotek.com.

Will my Membership information be shared with other companies?

DNA Genotek does not rent or sell our Molecular Club Members’ personal information to any third party organization or individual. The collection of contact information is done so in order to advise Members of Account information, promotions, contests and/or important changes to the program. The information also enables DNA Genotek to customize products or services to better meet your preferences and to offer you products and services from DNA Genotek and other sources that may be of interest to you. Trusted third parties may be used to process/fulfill these communications, and in such cases, appropriate personal information will be given to them to allow for the service to be provided. Contractual or other appropriate means will always be used to ensure third party compliance with our privacy policy and all applicable privacy laws.

We maintain the highest standards with respect to privacy, security and integrity of personal information. For further informationon our detailed privacy policy visit http://www.dnagenotek.com/ROW/company/privacy.html.