In this webinar, you will gain in-the-know insights from some of the industry’s premier thought leaders on CX must-haves. You will walk away from this webinar with some useful suggestions to execute your 2020 game plan.

What attendees will learn:
• How to cultivate an agent-first attitude
• The role AI will play
• How priorities around metrics are shifting
• Why CCaaS is becoming the de facto standard
• Why you can’t ignore Generation Z

Who should attend:
• Customer Experience (CX) professionals
• Chief Operations Officers
• Chief Customer Officers
• Chief Information Officers